Buyer Protection
Buy with confidence.
You get a full refund, including the shipping you paid, if your item doesn't arrive, isn't as described, or turns out to be a replica.
What's covered
A full refund of the item price and shipping.
- It never arrivesTracking shows it was not delivered.
- Not as describedDifferent grade, year, or a fault the listing hid.
- Counterfeit or replicaSold as genuine but it is not.
- Arrives damagedBroken or harmed in transit.
- The seller doesn't shipNo tracking by the ship-by date.
If something goes wrong
Start before you open the parcel. The unboxing video is what makes a claim count.
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Record the unboxing
One continuous video from sealed parcel to item.
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Check it against the listing
Photos, grade, year and any marks.
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Raise a claim from the order
Within 7 days of delivery. If it never arrived, within 30 days of the expected date.
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We review and decide
A person looks at the evidence. You can ask the Grievance Officer to look again.
If the item has to come back, we send return instructions and refund you once it is received and checked. Disagree with a decision? You can ask the Grievance Officer to review it under the grievance redressal policy.
Review helps keep listings accurate. It is not a certification, authentication or guarantee. See how eBuy works. These pages summarise the disputes, returns and refunds policy, which governs if the two differ. Also see the Terms of Service, payments and payouts policy and acceptable use policy. Consumer Protection Act, 2019 rights are not affected. Last updated October 2026.