Seller protection

Sell with confidence.

The buyer pays before you ship. Damage and replica claims need the buyer's unboxing video.

How we protect sellers

The rules that stop unfair claims, taken from our refund policy.

Paid before you ship

The buyer pays eBuy.store when they order, so you never ship an unpaid item.
Unboxing video required

Damage, tampering and replica claims are declined without the buyer's continuous unboxing video.
Tracking settles delivery

If tracking shows delivery to the buyer's address, a "not received" claim is normally declined.
No change-of-mind returns

Buyers cannot return an item that matches its listing just because they changed their mind.
Returns are checked

If a returned item is not the one you sent, or has been altered, the claim is declined.
No automatic penalties

A dispute count alone never suspends your account. Every case is reviewed by a person.

Protection works when everyone does their part.

Accurate listings

Honest descriptions and your own photos. Disclose replicas, reproductions and alterations.
Careful packing

Pack every item so it survives transit. Transit risk is yours until delivery.
Tracked shipping

Use a tracked service and add the tracking number. Orders over ₹10,000 need carrier-insured shipping.
Timely replies

Answer buyer messages and support requests, and share evidence when a claim is raised.

Here is how a claim on one of your orders is handled.

Claim raised

The buyer raises a claim from the order. Your payout for that order is held while it is open.
You respond

We ask for your side, such as shipping records, photos and messages.
We decide

Support reviews both sides, may ask an expert, and decides within 15 days of having all the evidence.
Outcome

If the claim is declined, your payout continues. If an item must come back, it is returned to you first.

Open the order to reply to a claim or share evidence, so it stays linked to the order.

Verify your identity once, then submit your first listing for review.

Start Selling Now

Disagree with a decision? You can ask the Grievance Officer to review it under the Grievance Redressal policy.

When you are paid

After delivery, once the return window has closed and no dispute is open, our team sends your payout to your bank or UPI.
Expert-approved listings

Once approved, a listing cannot be edited. Deleting it before it sells means paying the expert review charge.
Account enforcement

Serious or repeated policy breaches can lead to listing limits, selling limits or suspension, after manual review.
Fees

A platform fee applies only to completed sales. See how fees work.